I went here to get my bracelet and watch fixed. When they gave me a quote I asked just to have my bracelet to be fixed and the watch I would have fixed at another time. When I arrived to pick my bracelet and watch up, they only had my bracelet ready. They told me that my watch wasn't ready because they took it apart even after I told them what was wrong with it. I noticed some damage on the clasp and both men argued with me about that will happen when fixing a bracelet. I find this odd because isn't the customer always right? When you fix something you shouldn't be damaging it in the process. On top of that, when I left the store with my bracelet, it was difficult to snap and unsnap the clasp. I didn't want to argue with people who won't admit they messed up again, because of how they treated me when I brought the subject of my bracelet being damaged.
Great customer services awesome people and really good prices
Great service, great people. Had an overall good experience.
Cooks Jewelry is a US Jewelry Store based in Kirksville, Missouri. Cooks Jewelry is located at 118 W Harrison St, Kirksville, MO 63501, USA.
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